Effective January 1st, 2021

1. Commitment to accessibility

Tonal is committed to providing a respectful, accessible, and inclusive environment for all our employees, contractors, volunteers, customers and members of our community in the Province of Ontario. Our goal is to meet the standards outlined in the province’s Accessibility for Ontarians with Disabilities Act (AODA) and to provide an inclusive environment for all.

This multi-year accessibility plan was created as part of our commitment to meeting our obligations under the AODA, below we have outlined the steps we will be taking to provide a safe, accessible and inclusive workplace in a timely manner.

2. Accessibility plan

2.1 Accessibility policies

• Tonal has developed an Accessibility Policy and Customer Service Policy that clearly identifies how Tonal will achieve full accessibility and the expectations of employees, suppliers, volunteers and customers.
  Status: Completed
  Date: February 2021

2.2 Information and communications standards

• Tonal will create accessible methods for receiving and responding to feedback from individuals on how they access goods and services. These channels for feedback and the feedback itself will be reviewed on an ongoing basis.
  Status: Completed
  Date: February 2021
• Tonal is committed to meeting the needs of people with disabilities by making our information and all communications fully accessible.
  Status: Completed
  Date: December 2020
• Tonal will provide information and communications in an alternate and accessible format to customers, if requested and possible,in a timely manner.
  Status: Completed
  Date: January 2021
• Tonal will make sure website and web content conforms to World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0 Level A. (Part I)
  Status: Completed
  Date: December 2020
• Tonal will ensure all website and web content conforms to WCAG 2.0 Level AA, except for exclusions set out in the IASR. (Part II)
  Status: Completed
  Date: December 2020
  

2.3 Customer service standard

• Tonal is committed to providing accessible customer service to people with disabilities by providing them goods and services with the same high quality and timeliness as others.
  Status: Complete
  Date: January 2021
• Tonal’s Accessibility Policy outlines how people with disabilities will be appropriately and successfully served. Specifically, the policy includes the use of guide dogs and service animals, assistive devices, support persons, and alternative methods of how customer feedback can be submitted.
  Status: Complete
  Date: February 2021
• Tonal has developed a customer feedback form to ensure all customers are able to provide feedback in an accessible manner.
  Status: Pending
  Date: Target March 2021
• Tonal has developed a feedback procedure to ensure that customers providing feedback will receive a response to address their feedback in a timely and accessible manner.
  Status: Pending
  Date: Target March 2021
• Tonal will continuously work to ensure barriers to customer service are identified and removed.
  Status: Complete
  Date: January 2021
• Tonal will provide AODA, human rights, and accessibility training to all department heads who ensure that all department employees receive AODA, human rights, and accessibility training.
  Status: Complete
  Date: March 2021

2.4 Employment standard

• Tonal is committed to fair, equitable and accessible employment practices.
  Status: Complete
  Date: January 2021
• Tonal includes a statement on its career site and on all job postings indicating its accessible and inclusive recruitment and employment policy.
  Status: Complete
  Date: March 2021
• Tonal will inform job applicants participating in assessments or selection processes that accommodations are available upon request. Those making requests will be consulted with and accommodates made where required.
  Status: Complete
  Date: March 2021
• Upon the request made by a job candidate or employee, Tonal will ensure that any information is provided in an accessible format and in a timely manner. These requests can be made about anything that a job candidate or employee may need in order to be successful in the recruitment process or in their jobs.
  Status: Complete
  Date: February 2021
• Tonal will work in partnership with all employees with disabilities to ensure they are fully supported and accommodated. This includes assisting employees in return-to-work plans as quickly as possible due to disability-related absences.
  Status: Complete
  Date: February 2021
• Tonal will consider the accessibility needs of employees with disabilities and individual accommodations plans during performance management processes, when considering career development and advancement opportunities, and during redeployment.
  Status: Complete
  Date: February 2021
• Tonal will regularly consult with employees through our employee resource groups (TONALL) on how employees and the company can continue to promote and achieve an inclusive workplace for all.
  Status: Complete
  Date: January 2021
• Tonal will provide a safe and accessible workspace for all employees, volunteers, guests and suppliers.
  Status: Complete
  Date: January 2021
• Tonal will regularly review, and if required, revise existing employee related policies, practices and programs such as recruiting, performance management, career development, and succession planning, to ensure that employees’ accessibility needs are fully respected and considered.
  Status: Complete
  Date: February 2021

2.5 Training

• Tonal is committed to providing training to our employees and volunteers in all aspects of Ontario’s accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities. Training will also be provided to our employees about our Accessibility Policy, Accessible Employment Policy, and all other policies, procedures and practices that will ensure Tonal employees work in the most accessible and inclusive work environment possible.
  Status: Complete
  Date: March 2021
• All training taken by employees and volunteers will be documented and maintained.
  Status: Complete
  Date: March 2021

2.6 Compliance reporting

Tonal will complete regular updates on progress in becoming  with the legislation and its regulations by filing the Accessibility Compliance Report.
Status: Pending
Date: Target June 2021

2.7 Contact us for more information

For more Information on this accessibility plan and Tonal’s commitment to accessibility, you can reach out to accessibility@tonal.com with any questions.